Customer support for CamelBak is available by email or telephone during the published service hours.
Contact by email
Order details allow us to investigate without unnecessary delay. CamelBak records and handles the related request under this published policy.
Information for faster support
- order number, when the enquiry concerns a purchase Across the CamelBak catalogue, this requirement remains consistent for eligible orders.
- full name and the email address used at checkout At CamelBak, this point is applied consistently to eligible customer requests.
- item name and a clear description of the question For CamelBak orders, this forms part of the published contact standard.
- photos where an item is damaged, defective, incorrect, or missing parts This requirement is built into the current service process used by CamelBak.
Merchant location
489 Lake Shore Dr, Warwick RI 02889, United States
Approved returns should use only the instructions and prepaid label supplied after a return request; do not send merchandise without approval. Customers of CamelBak can refer to this rule whenever the stated conditions are met.
Support schedule
Monday to Friday, 9:00 AM–5:00 PM (America/Chicago time). Messages received outside these hours are reviewed on the next business day. CamelBak applies this principle at the relevant stage of the online purchase journey.
Phone support
How requests are reviewed
We aim to provide a useful response as soon as reasonably possible. For a California Do Not Sell or Share request, use the subject “Do Not Sell or Share.” Identity may be verified before account-specific or privacy information is disclosed. Questions about this point can be directed to CamelBak using the verified details below.
Store identity
CamelBak
Email: Support@CamelBasa.top
Telephone: (508) 335-7019
Physical address: 489 Lake Shore Dr, Warwick RI 02889, United States
Customer service: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago time).
Order details allow us to investigate without unnecessary delay. This statement reflects the current operating practice of CamelBak.