If an order is not right, CamelBak accepts eligible returns and exchanges within 30 days after delivery.
When a return may be requested
A customer may request a no-reason return within 30 days from the date tracking confirms delivery. The item should be returned in substantially the condition received, with included parts, accessories, manuals, and proof of purchase where reasonably possible. CamelBak applies this principle at the relevant stage of the online purchase journey.
Refund review and payment
After the return reaches CamelBak, we inspect it and notify the customer of the outcome. An approved refund is issued to the original payment method. Once issued, banks and card providers usually require 5–10 business days to post the credit.
Incorrect or incomplete deliveries
If merchandise is damaged, defective, materially different from the order, sent in error, or missing parts, contact us promptly with the order number and useful photos or details. CamelBak bears the return cost and will offer an appropriate remedy, such as replacement, exchange, or refund.
Order cancellation timing
An order may be cancelled before it is dispatched. Contact us as quickly as possible; dispatch cannot always be stopped after fulfilment begins. Once shipped, the customer should follow this return process instead. Questions about this point can be directed to CamelBak using the verified details below.
Exceptions for certain products
Custom or personalised goods, clearance or Final Sale items, gift cards, and opened intimate, personal-use, or hygiene-sensitive products are not eligible for an ordinary no-reason return. These limits do not reduce remedies for goods that are damaged, defective, incorrect, or missing parts. This statement reflects the current operating practice of CamelBak.
Restocking charges
No restocking fee is charged on an approved return or exchange. The free return method described above covers the return-shipping cost. CamelBak records and handles the related request under this published policy.
Who pays the return cost
CamelBak pays return shipping for approved no-reason returns and supplies a free prepaid return label or equivalent no-cost method. Do not send an item before receiving instructions, because unapproved shipments may be delayed or misdirected.
Exchange requests
Exchanges are supported during the same 30-day period. Once the request is approved, we provide return instructions and a prepaid label. The replacement is subject to availability; if unavailable, the customer may choose another eligible resolution, including a refund. Across the CamelBak catalogue, this requirement remains consistent for eligible orders.
Refund and exchange contact
CamelBak
Email: Support@CamelBasa.top
Telephone: (508) 335-7019
Physical address: 489 Lake Shore Dr, Warwick RI 02889, United States
Customer service: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago time).
Order details allow us to investigate without unnecessary delay.